Zone Warranty Support Manager - WZ
Date: Jul 12, 2025
Location: Burnaby, BC, CA, V5J 0B6
Company: Hyundai Motor Company
Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.
Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.
WHAT YOU WILL DO
The overall responsibility of this position is to collaborate with dealers to improve their understanding of warranty policies and procedure so they can actively utilize their authorization levels to improve timeliness or repairs and contribute to improve customer experience. In addition, following a full audit by Hyundai Auto Canada, the Warranty Support Manager is responsible to ensure action plans are being executed and improvement areas identified in the audit are being addressed.
HOW WILL YOU MAKE AN IMPACT
- Support the dealer warranty administration practice to eliminate dealer service department process issues through investigation, corrective actions and reporting.
- Responsible for ensuring the Company’s Service policies and procedures are implemented by the dealer body.
- Analyze and pre-approve warranty repairs requiring PWA and cost reduction, including goodwill support/customer experience.
- Respond to dealer warranty inquiries by Warranty hotlines, phone and email.
- Assist Dealer’s in processes to improve Service Operations and Claim Submission (Straight Time/Added on Operations/Connected Repairs.
- Claims adjudication in accordance with policy
- Dealership spot audits/training & process chargebacks
- Conduct meetings with Dealer Principals and Service Management team to review high warranty cost and serve as a consultant for dealer warranty cost control.
- Inspect warranty defects i.e. paint defects.
- Investigate dealer chargeback and non-payment disputes.
- Forward dealer issues to head office.
- Assist the dealer with warranty training and support
- Backup for Field Technical Specialist.
- Other duties as assigned.
WHAT YOU WILL BRING TO THE ROLE
- 5 - 7 years of relevant experience in the same or similar positions. With automotive experience desirable
- Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license or an equivalent combination of experience and education.
- Excellent MS Office skills.
- Excellent oral and written communication skills.
- Strong organization skills.
- Technical automobiles knowledge required.
- Ability to work independently and travel on a regular basis.
- Must maintain a valid driver’s license and an acceptable driver abstract
- Excellent analytical and problem solving skills.
OTHER DETAILS
- Ability to work independently and travel on a regular basis
WHAT HYUNDAI CANADA CAN OFFER YOU
• Award Winning Work Culture
• Health Benefits Start Day One
• Car Leasing Program
• Flexible start times
• RRSP Matching
• Maternity and Parental Leave Top-Up
• Career Development and Mentoring Program
• Tuition Reimbursement Support
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.