Analyst, Hyundai Performance Academy
Date: Jul 10, 2025
Location: Markham, ON, CA, L3R 6H2
Company: Hyundai Motor Company
Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.
Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.
WHAT YOU WILL DO
The overall purpose of this position is to administer and coordinate training programs delivered to Hyundai dealerships sales and service departments. This position would be responsible for coordinating and scheduling training programs. This position also evaluates the dealership staff certification programs, identifies and recommends opportunities to align to Hyundai Key Performance Indicators.
HOW WILL YOU MAKE AN IMPACT
- Coordinate three main programs:
o Sales, Service and Technical Certification: Will work with training team to document, communicate, and provide ongoing follow up with Field staff and Dealerships staff to achieve certification target.
o Hyundai Signature Certification Training: will review all Signature training initiatives in order to confirm the foundational base of improving the customer experience and support the Customer Experience (CX) Team objectives
o Sales, Service, and Technician Recognition: work with multiple departments to identify and measure Key Performance Indicators (KPIs) based on specific job roles, beginning with Sales Consultant, Service Advisor, and Technicians. Use a combination of Certification level standings and Tenure from Learning Management System, Customer Satisfaction Scores from CX Team, additional KPIs based on role (TBD).
o Make recommendations on how to enhance the program deliverables.
- Administrative responsibilities include:
o Preparation, editing, translation, and posting department communications as required.
o Preparing network or role specific emails for dealer staff.
o Prepare and follow Legal Department Service Request (LDSR) forms regarding MSA or vendor contracts.
- Maintain budget control and reconciliation.
o PR/PO creation and administration
- Involved in maintenance, testing, and upkeep of the Learning Management System (LMS) and supporting materials.
o Will add and test content to ensure working as intended.
o Involved in identifying LMS enhancements.
- Produce various recurring and ad hoc training reports as required (e.g. Certification, Completion, Retention/Turnover, No-Show, Travel Reimbursement, Dealer Contributions, etc.)
- Provide support to technical support when they are conducting training
- Work with team to support the mission of delivering training to our dealer network.
- Coordinate with attendees, HACC supporting staff and vendor on the annual National Skills Competition (NSC).
WHAT YOU WILL BRING TO THE ROLE
- Completion of an undergraduate degree or an equivalent combination of experience and education
- Up to 2 years of relevant experience in the same or similar positions
- Bilingual (English & French) required.
- Excellent oral and written communication skills
- Customer Focus / Service Orientation
- Excellent Problem Solving / Analytical Thinking
- MS Office (Intermediate level)
- Organizational Skills
- Project Management
- Time Management
OTHER DETAILS
WHAT HYUNDAI CANADA CAN OFFER YOU
• Award Winning Work Culture
• Health Benefits Start Day One
• Car Leasing Program
• Flexible start times
• RRSP Matching
• Maternity and Parental Leave Top-Up
• Career Development and Mentoring Program
• Tuition Reimbursement Support
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.