Bilingual CX Coordinator
Date: Feb 24, 2025
Location: Markham, ON, CA, L6R 2H
Company: Hyundai Motor Company
Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.
Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.
WHAT YOU WILL DO
This role is a front-line role to offer outstanding customer service and problem resolution. Working with customers and dealerships(email, social media, letters, executive contacts and support on tier-2 escalations).It is a great introduction to cross-functional departments and career growth at Hyundai Auto Canada.
HOW WILL YOU MAKE AN IMPACT
• Respond and document all customer contacts from across Canada within required timelines
• Thoroughly analyze requests for assistance and advise customers and dealers of approval/denial of
requests based on current policies and procedures.
• Liaise with Zone offices, dealers and appropriate parties internally for complex case investigation to determine the correct resolution to their inquiries and concerns
• Fulfill administrative duties as requested such as data entry and time sensitive projects
• Assists in decisions related to goodwill cases to a pre-determined limit
• Assist in identifying trends to improve our overall customer experience
WHAT YOU WILL BRING TO THE ROLE
• 2-5 year of relevant experience in the same or similar positions
• Completion of a secondary school diploma and college, e.g., diploma / Certificate / trade license. Or an equivalent combination of experience and education
• Excellent oral and written communication skills in both English and French
• Good MS Office skills
OTHER DETAILS
WHAT HYUNDAI CANADA CAN OFFER YOU
- Award Winning Work Culture
- Health Benefits Start Day One
- Car Leasing Program
- Flexible start times and Hybrid working environment
- RRSP Matching
- Maternity and Parental Leave Top-Up
- Career Development and Mentoring Program
- Tuition Reimbursement Support
WHAT HAPPENS NEXT
Candidates will be reviewed on or before March 6th, 2025. All applicants prior to the review date will receive a Plum Assessment to complete to help us learn more about what drives you!
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.