COP2025 - 43 Assistant Manager of Quality Index *Department Only*

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Position Summary:

Responsible for developing, coordinating and managing IQS, VDS, and CR Improvement Activity to achieve Global Quality Index (GQ 3.3.5.5.) and QA Business
Targets in an automotive manufacturing environment

Essential Functions:

•  Defines, develops and implements Quality index improvement plan, procedures, and assessments.
•  Manage J.D. Power and Associates (JDPA) Initial Quality Study (IQS), Vehicle Dependability Study (VDS), Consumer Report (CR) and Media Sources data.
•  Coordinate and report IQS, VDS and CR -related internal and external activities with JDPA/External Institutes, HMMA, HMC, HMNA, HATCHI, and Suppliers.
•  Ensure IQS, VDS, and CR data is analyzed accurately and reported within the specified time frames.
•  Ensure Field Claim is analyzed quarterly to track Vehicle durability & reliability.
•  Report of IQS, VDS, CR improvement oriented audit quality status of completed vehicles.
•  Analyze customer/expert review sourced from media and benchmark competitors’ quality status.
•  Follow-up Improvement Status and Validate countermeasures effectiveness of IQS, VDS, and CR impact issues.
•  Create Quality Summary Reports as necessary to monitor process and progress.
•  Coach and Lead Quality Index Team Member(s) in continuous improvement activities.
•  Evaluate Specialists’ performance in accordance with company policies including adherence to time and attendance policies, performance metrics, etc.
•  Administers, coordinates, and complies with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management
• System (SMS) requirements.
•  Meets all other requirements as assigned.

Education:

Bachelor’s degree in Engineering
or Science or equivalent
preferred

Related Experience:

5 – 10 years of job related
experience preferred

Skills / Knowledge:

•  MS Word
•  MS Excel
•  MS PowerPoint
•  Tableau
•  Power BI

Competencies

Additional Information:

Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.