Specialist - Quality Assurance (Body Improvement)

Position Summary:

Analyze data from customer feedback and lead improvement activities in an automotive manufacturing environment.

Essential Functions: 

• Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement. 
• Update customer feedback database with improvement activities and status. 
• Communicate with cross-functional departments to ensure understanding of customer issues & improvements. 
• Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness. 
• Coordinate and conduct internal campaign for quality flow-outs to customers and issue report. 
• Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner. 
• Issue reports and presentations regularly to inform customers on progress and results. 
• Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers. 
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements. 
• Meet all other requirements as assigned.

Education:

• Bachelor’s Degree or equivalent preferred

Related Experience:

• 0 – 10 years of job related experience desired

Skills / Knowledge:

• MS Word, Excel, PowerPoint 
• GQIS preferred

Additional Information: Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.

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