Specialist - Quality Assurance (Chassis Improvement)
AL, US
Position Summary:
Analyze data from customer feedback and lead improvement activities in an automotive manufacturing environment.
Essential Functions:
- Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
- Update customer feedback database with improvement activities and status.
- Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
- Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
- Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
- Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.
- Issue reports and presentations regularly to inform customers on progress and results.
- Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
- Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
- Meet all other requirements as assigned.
Education:
- Bachelor’s Degree or equivalent preferred
Related Experience:
- 0 – 10 years of job related experience desired
Skills / Knowledge:
- MS Word, Excel, PowerPoint
- GQIS preferred
Additional Information: Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.
Position Summary:
Analyze data from customer feedback and lead improvement activities in an automotive manufacturing environment.
Essential Functions:
- Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
- Update customer feedback database with improvement activities and status.
- Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
- Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
- Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
- Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.
- Issue reports and presentations regularly to inform customers on progress and results.
- Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
- Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
- Meet all other requirements as assigned.
Education:
- Bachelor’s Degree or equivalent preferred
Related Experience:
- 0 – 10 years of job related experience desired
Skills / Knowledge:
- MS Word, Excel, PowerPoint
- GQIS preferred
Additional Information: Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.
