Quality Assurance Claim Analysis Associate

JOB TITLE

Quality Assurance Improvement

WHAT YOU WILL DO

•    Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
•    Update customer feedback database with improvement activities and status.
•    Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
•    Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
•    Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
•    Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.
•    Checks the field’s TSB and creates its own TSB once the field campaign is determined.
•    Issue reports and presentations regularly to inform customers on progress and results.
•    Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
•    Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management
System (SMS) requirements.
•    Meet all other requirements as assigned.

HOW WILL YOU MAKE AN IMPACT

HMGMA is the abbreviation of Hyundai Motor Group Metaplant America. It is Hyundai Motor Group's first dedicated EV mass-production plant and is an innovative plant with cutting-edge production technology applied.
 

WHAT YOU WILL BRING TO THE ROLE

Required:
•    Bachelor’s degree in Engineering or related field.
•    Minimum of 2 years of experience in quality assurance within the automotive industry.
•    Strong analytical skills and attention to detail.
•    Excellent communication and interpersonal skills.
•    Ability to work effectively in a team environment.
•    Knowledge of automotive industry quality standards and regulations.
•    Proficient in MS office and other relevant software. 
•    Domestic / International travel may be required.
Preferred:
•    1 – 5 years job related experience preferred
 

WHAT HYUNDAI CAN OFFER YOU

•    HMGMA offers opportunities for growth, work flexibility, competitive pay, and benefits.
•    HMGMA benefits include competitive Medical / Vision / Dental insurance, paid holidays, paid time off, and competitive 401k plan.

OTHER DETAILS

•    FLSA Classification: Exempt/Salary
•    When submitting a resume for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.

Language Proficiency:
Strong command of the English language (written and spoken) is essential for safety, communication, documentation, and collaboration across the organization.

Physical Demands
While in Office:
This position is primarily sedentary and requires working at a desk and computer for extended periods. Responsibilities may include:
•    Occasional lifting of office supplies (up to 15 pounds)
•    Frequent use of hands and fingers for typing and handling documents
•    Ability to sit, stand, and walk within the office environment as needed
When in Production Area (if applicable):
•    Standing, walking, bending, and reaching for extended durations
•    Repeated lifting, carrying, pushing, or pulling of materials and products (up to 25–30 pounds)
•    Manual dexterity for handling power tools, machinery, or production equipment
•    Working in environments that may be noisy, hot, or require the use of personal protective equipment (PPE)
•    Ability to climb ladders or stairs and operate equipment safely and effectively
•    Capability to learn and work on multiple production processes, as required
•    Adequate visual and auditory abilities to identify safety hazards and communicate clearly
•    Consistent and punctual attendance
•    Ability to collaborate and perform effectively in a team-oriented environment

HMGMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.