Assistant Manager, VOC Reporting/Ops
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
- Support the development, delivery, and ongoing operations of Voice of the Customer (VOC) reporting, dashboards, and data products. This role focuses on creating accurate, timely, and user-friendly reporting that enables visibility into customer experience, product quality, and operational performance, supporting data-driven decision-making across the organization.
HOW YOU WILL MAKE AN IMPACT
VOC Reporting & Dashboard Support
- Support development and enhancement of VOC dashboards across customer care, product quality, and dealer performance.
- Assist in maintaining KPI definitions and reporting frameworks.
Dashboard Development & Data Reporting
- Develop and maintain dashboards using Tableau, Power BI, or similar tools.
- Support automated reporting and recurring reports.
Data Visualization & Insights
- Translate VOC and operational data into clear visualizations.
- Support executive-ready reporting materials and summaries.
Data Governance & Quality Assurance
- Perform data validation, quality checks, testing, and verification of reporting outputs.
VOC Data Integration Support
- Assist in integrating survey, call center, case, and goodwill data.
- Collaborate with data engineering and analytics teams.
Reporting & Decision Support
- Support reporting cycles and stakeholder requests for data and analysis.
Cross-Functional Collaboration
- Partner with Customer Care, Quality, Warranty, and Dealer teams.
- Gather requirements and align reporting outputs.
Team Leadership
- Contribute to documentation, process improvements, and best practices.
- Share knowledge and support onboarding.
- Apply reporting standards and methodologies.
- Guide junior analysts, support projects, and ensure accurate, timely reporting.
WHAT YOU WILL BRING TO THE ROLE
- Bachelor’s degree in a quantitative field required.
- Master’s degree a plus (Data Science, Analytics, Engineering, etc.).
- Five or more years of experience in data analytics, business intelligence, or data science.
- Experience in automotive, customer care, VOC, or product quality analytics strongly preferred.
- Experience with survey/VOC data, warranty data, or dealer performance analytics highly desirable.
- Proficiency in SQL and data visualization tools (Tableau / Power BI).
- Basic to intermediate Python or analytics tooling preferred.
- Familiarity with data preparation tools (Alteryx, MS Fabric, or similar).
- Strong attention to detail and data accuracy.
- Ability to transform data into clear visual insights.
- Strong problem-solving skills.
- Effective communication skills for working with cross-functional teams.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
WHAT HYUNDAI CAN OFFER YOU
- Compensation Range: $75,400 - $104,000
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Physical requirements: Normal office duties.
- Must be able to travel domestically.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
