Assistant Manager, Warranty Ops & Compliance
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
- This position will support the Warranty Operations Senior Manager and Genesis Warranty Operations Manager. Responsibilities will include managing all publications, Warranty P&P, Claims Processing Manual, DCS Messages, etc. that are published by the Warranty Department to internal and external customers. This includes overseeing the Retail Requests process (both Labor and Parts) to ensure state regulations are adhered to from a legal standpoint.
- This position will also be responsible for overseeing department budget and overseeing the Warranty Call Center. Support HMC/Legal/HATCI for all issues related to emissions, including Handbook updates, emissions analysis, and system updates
HOW YOU WILL MAKE AN IMPACT
- Use advanced data analysis to develop policy recommendations that mitigate revenue loss.
- Manage system updates and implementations related to policy changes, new technologies, models, or equipment.
- Review Labor Rate Packages for compliance with Warranty Policy and state statutes; communicate processes to regions and dealers.
- Review dealer warranty retail packages and validate requested retail rates for regulatory compliance; provide recommendations.
- Provide monthly, annual, and ad‑hoc parts retail rate impact reports to Finance and Warranty Management.
- Maintain and monitor Automotive Dealer Franchise statutes by state and update for amendments.
- Track dealer labor rate adjustment activity monthly and annually.
- Update warranty manuals prior to model‑year launch, including claim processing, policy, coverage guides, and reference charts.
- Provide emissions expense analysis by part and model and update warranty system coverages accordingly.
- Ensure WEBDCS Parts Coverage Screen accuracy.
- Support Legal with monthly TREAD Act reporting and ad‑hoc analysis.
- Review non‑warranty publications for accuracy and warranty compliance.
- Initiate and respond to benchmarking requests, DFU changes, SAP updates, and VIN branding.
- Manage Warranty Call Center operations, KPIs, dealer relations, and budget initiatives.
WHAT YOU WILL BRING TO THE ROLE
- Must be a high school graduate.
- Bachelor’s degree preferred.
- Five or more years of relevant Warranty experience
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Access.
- Familiarity with QMF and AS400.
- Excellent organizational skills.
- Strong written and oral communication skills.
WHAT HYUNDAI CAN OFFER YOU
- Compensation Range: $69,300 - $99,000 annual base salary
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Normal office duties.
- Domestic travel required.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
