Executive Director, Quality & Service Engineering
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
Lead the development and implementation of strategies and tactics to achieve an excellent product experience for owners of Hyundai and Genesis brand vehicles in the United States as measured by various indicators such as Consumer Reports, JD Power Initial Quality, Vehicle Dependability & CSI, Warranty problem rate and various external and internal product reviews. From HMNA/HMA role, provide guidance and support for the similar groups at Hyundai/Genesis Canada and Hyundai Motor Mexico where opportunities and needs arise.
HOW YOU WILL MAKE AN IMPACT
- Recruit, train, motivate, and retain a capable team aligned with Hyundai Way Core Values.
- Lead strategy and execution to ensure excellent product and accessory quality.
- Manage QA Engineers to represent the “Voice of the Customer” during design, development, and post-launch.
- Collaborate with HMC Quality, R&D, and Service to identify root causes and implement corrective actions.
- Drive achievement of top 3 rankings in Consumer Reports, JD Power (VDS, IQS, TXI), and other third-party ratings.
- Partner with HMC and Factory Quality to meet warranty problem rate goals and optimize warranty cost.
- Support Aftersales and field teams to resolve technical issues and improve fix accuracy.
- Assist Customer Care with technical inquiries, case escalations, and buyback prevention.
- Oversee engineers monitoring service repair effectiveness and escalate issues for resolution.
- Work with global teams to update repair manuals, diagnostics, TSBs, and tools to improve Fix Right First Time.
- Support efforts to enhance customer satisfaction through maintenance optimization and lower ownership costs.
- Lead Data Analytics team to improve quality forecasting and early issue detection.
- Manage Initial Quality Assurance team to ensure vehicle processing standards and identify safety/quality issues.
- Audit vehicle processing centers and oversee port campaign deployment.
- Participate in H/GMA technical committee to review issues and recommend actions.
- Coordinate with HMA AfterSales to improve dealer service satisfaction.
- Engage cross-functional teams across HMA, HMC, and GMA to support quality objectives.
- Serve as primary interface to HMC Quality and Manufacturing teams.
WHAT YOU WILL BRING TO THE ROLE
- Must be a high school graduate.
- Bachelor’s degree preferred.
- Master’s Degree a plus.
- Fifteen or more years of automotive engineering, manufacturing, quality, service experience.
- Management of distributed & technical workforce.
- Five or more years of supervisory experience is required.
- Quality method expertise.
- High degree of strategy development to tactical/operational capability.
- High degree of cross functional coordination (HMC QD, HATCI, NAQC, Mfg., Sales, Region, Dealers, etc.).
- High degree of organizational development.
- Computer proficiency (Excel, power-point, database reporting, etc.).
- Understanding of dealership operations
WHAT HYUNDAI CAN OFFER YOU
- Compensation Range: $215,000- $265,000 annual base salary
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Capable of driving and evaluating vehicles under performance conditions.
- Must be able to travel 25% of the time domestically with frequent international travel.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
