Intern, Customer Care
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Intern, Customer Care
The Customer Care department oversees all customer contact channels, including phone support, email, limited chatbot, website FAQs, and other customer engagement platforms. In addition, the department manages all back-office operations and administrative functions that enable these channels to run efficiently. Our mission is to deliver exceptional customer experiences and continuously improve how customers interact with our company. The Intern, Customer Care role offers hands-on experience in analyzing customer-facing processes, voice of customer data and other resources to identify opportunities for improvement. The intern will contribute to initiatives that enhance customer satisfaction, enable more effective customer self-help, and operational efficiency across multiple support channels.
Major Responsibilities:
- Review and analyze customer-facing platforms such as websites, FAQs, IVR menus, and other self-service tools.
- Evaluate processes and workflows within customer support operations to identify gaps or inefficiencies.
- Gather and interpret data related to customer interactions and satisfaction metrics.
- Develop recommendations to improve usability, accessibility, and overall effectiveness of customer support resources.
- Collaborate with cross-functional teams to understand business requirements and customer needs.
- Assist in documenting findings and presenting actionable insights to leadership.
Additional Notes:
- Available for a full-time paid internship in June to August 2026
- Local to Fountain Valley, CA (no relocation or housing will be offered)
- Must be eligible to work up to 40 hours per week
- Must be legally authorized to work in the US on a full-time basis during the internship
- Visa sponsorship is not available
- Work hours are 8:00 AM to 5:00 PM (Monday-Friday)
- Compensation: $25.00/Hour
Education:
- Must be a high school graduate
- Currently enrolled in a bachelor’s program (Business, Communications, Marketing, Data Analytics, or related field preferred).
Skills/Knowledge:
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Familiarity with digital platforms and basic understanding of user experience principles.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
