Manager, Dealer Diagnostic Tools

WORK MODEL

WHAT YOU WILL DO

• This individual has the lead role in developing and improving all proprietary Hyundai & Genesis vehicle diagnostic systems including, but is not limited to, the Global Diagnostic System (GDS) system, other Dealership diagnostic equipment and special service tools
• The primary goal of the Hyundai diagnostic program is to improve the Hyundai & Genesis Dealership technician’s efficiency and ability to diagnose the customer vehicle and fix it correctly the first time.
• This individual is expected to spearhead research of upcoming advanced diagnostic technologies and determine if and how they should be integrated into the overall Hyundai & Genesis diagnostic program.
• Work closely with Hyundai Motor Company (HMC) and Global Information Technology America (GITA) to standardize the GDS as much as possible and align HMA’s diagnostic applications with the global standard, limiting market-unique variation and local development wherever practical.
• Work with Hyundai Auto Canada (HAC) to align diagnostic tools, applications and supporting processes across North America, with the goal of a common North America GDS version rather than separate HMA and HAC versions.
• Manage the licensing and profitability of Hyundai and Genesis diagnostic and repair information to companies such as Mitchell, others, etc.
• In addition, this person assumes project management of new initiatives related to diagnostic tools, diagnostic special service tools and other related programs to integrate them into Hyundai & Genesis overall diagnostic strategy and company priorities.

HOW YOU WILL MAKE AN IMPACT

• Assess development and launch activities for all advanced diagnostic tools.
• Represent HMA with HMC, GIT and GITA on global product strategy and roadmap for diagnostic products, participating from the requirements stage so that HMA field needs are reflected in the global standard rather than addressed through local development.
• Coordinate with HAC counterparts to align North American requirements, tool supply, application versions and support policies before they are submitted to HMC and GITA.
• Manage GDS release quality with GITA and GIT through a formal issue tracking process, pre-release verification, automated testing and rollback readiness.
• Manage migration of legacy tool functions into GDS and the eReport platform and support the sunset of superseded applications.
• Support Right to Repair compliance for diagnostics, including the SAE J2534 application, aftermarket GDS access, secure gateway and security certificate handling, working with Legal and Cybersecurity.
• Benchmark aftermarket and competitor OE scan tools to identify gaps and improvement opportunities for GDS.
• Evaluate AI-assisted diagnostic capability delivered through GDS and determine how it should be integrated into the Hyundai & Genesis diagnostic program.
• Investigate failed event updates, identify and document root cause, and resolve issues through completion or coordinate an appropriate handoff for further investigation as needed.
• Identify, document, and report functional or compatibility issues with the GDS system.
• Ensure the GDS countermeasures are tested and delivered on schedule.
• GDS software update coordination & approval.
• Assist the development, and oversee testing, validation and distribution of all diagnostic tools.
• Oversee publication Technical Services Bulletins related to GDS, diagnostic equipment and special diagnostic service tools.
• Launch and manage research of new diagnostic technologies and determine if and how they should be integrated into the Hyundai & Genesis diagnostic program.
• Participate in aftermarket industry events such as ETI Tool Tech to provide support for the aftermarket and promote the Hyundai and Genesis brand. 
• Responsible for providing, maintaining and analyzing the overall yearly budget related to diagnostic systems (i.e. G.I.T. and other diagnostic programs).
• Final approval authority for campaign-related ECU update S/W.
• Authority to approve or hold GDS software releases for HMA based on validation results and field risk.
• Represents HMA in working-level requirement and prioritization discussions with HMC, GIT, GITA and HAC for diagnostic products.
• Authority to operate pre-production and HMA Engineering fleet production vehicles to gain first-hand knowledge of: conditions, fix validation, and data requirements for GDS and other diagnostic SSTs.
• Authority to request and spend from Purchase Orders related to GDS and other advanced diagnostic tools.
• Authority to travel to Tool Trade Shows (ETI, etc.) and Dealer visits to test production model software.

WHAT YOU WILL BRING TO THE ROLE

• Must be a high school graduate.
• Bachelor’s degree preferred.
• Master’s degree a plus.
• Six or more years of experience with an automotive OE or distributor in a similar technical capacity.
• Two or more years of experience working with a global team.
• Three or more years of project management experience.
• Comprehensive knowledge of a wide variety of vehicle systems.
• Proficient at using advanced vehicle diagnostic and test equipment.
• Ability to effectively document and report issues discovered during test and validation activities.
• Excellent verbal and written communication skills with the ability to work within an international environment.
• Excellent PC skills with proficiency with the complete Microsoft Office suite of programs.
• High degree of cross functional cooperation & coordination.
• Working knowledge of vehicle communication protocols, SAE J2534 pass-thru reprogramming, secure gateway and diagnostic security concepts.
• High degree of cross functional cooperation & coordination with internal and global teams.  

WHAT HYUNDAI CAN OFFER YOU

• Company-provided vehicle – Eligible employees receive a company-provided vehicle (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs
• Compensation Range: $91,000.00 - $130,000.00 annual base salary

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page. 

OTHER DETAILS

• Physical requirements: Normal office duties.
• Work requires travel to meetings, site visits, including internationally. This requires possession of a valid state driver’s license and good driving record. Vehicles may frequently be fitted with electronic and mechanical test equipment.
• Work requires willingness to work a flexible schedule.
• Work may require occasional weekend and/or evening work.
• Must be able to safely drive a motor vehicle.
• Ability to repeatedly lift light loads (less than 20 lbs.) during development, testing, and validation activities.