Manager, Dealer Programs
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
- Implement & manage new or high impact, high dollar after-sales programs to help improve customer experience & dealer profitability.
- Coordinate the launch readiness for all new vehicles for Program Operations & Maintenance Parts Sales group.
- Oversee supplier selection and relationship management for all programs in Program Operations & Maintenance Parts Sales group.
HOW YOU WILL MAKE AN IMPACT
- Lead high‑impact, high‑dollar Aftersales programs to improve customer experience and dealer performance.
- Communicate program launches, progress, and results via email, web content, reports, and presentations.
- Manage program and department budgets including annual planning, monthly accruals, monitoring, and reconciliation.
- Document and maintain department processes; identify issues and implement improvements, including IONIQ updates.
- Monitor program effectiveness and refine processes to improve service quality.
- Serve as primary contact for program inquiries; resolve issues and influence dealer behavior.
- Compile and coordinate Program Operations and Maintenance Parts Sales status decks.
- Ensure timely dealer billing and price changes.
- Collaborate with Training, Parts, Field Operations, and other departments to align company objectives.
- Provide documentation for Governance, Legal, and Internal Audit reporting.
- Coordinate with affiliates (Hyundai Capital, AutoEver) on program execution.
- Prepare month‑end and ad‑hoc reporting and executive‑level presentations.
- Prepare proposals, launch plans, contracts, schedules, and budgets for new programs.
- Support Parts Sales budgeting and large‑account pricing.
- Manage suppliers, invoices, approvals, and performance.
- Manage staff development, evaluations, training, and expenses.
- Make strategic and tactical decisions supporting Parts initiatives with Manager‑level authority.
WHAT YOU WILL BRING TO THE ROLE
- Must be a High School graduate.
- Bachelor's degree preferred.
- Master’s degree a plus.
- Six or more years of experience, of which at least three years of directly relate.
- Excellent verbal and written communication skills to allow effective interaction with all levels of the organization.
- Automotive understanding of vehicle parts, parts pricing, parts sales, parts operational experience preferred.
- Experience with Benchmarking and Market Analysis of OEM parts desired.
- Experience with project management and managing multiple projects at a time.
- Service Retail parts background a plus.
- Supervisory experience is preferred.
- Ability to work independently, work under pressure of deadlines, handle multiple priorities and pay close attention to detail.
- Strong knowledge of Microsoft Office including Outlook, Word, Excel, Teams, PowerPoint.
- Ability to thrive in a team environment.
- Ability to perform in a fast‑paced environment.
- Excellent analytical and numerical skills.
- Strong attention to details and organizational skills.
- Able to work independently with minimal supervision and direction.
WHAT HYUNDAI CAN OFFER YOU
- Compensation Range: $86,800 - $124,000 annual base salary
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Normal office duties.
- Work requires willingness to work a flexible schedule.
- Work may require occasional weekend and/or evening work.
- Must be willing to travel up to 25% (occasionally with short notice).
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
