Senior Group Manager, Dealer Technical Support
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
- Support dealers needing technical support to maintain/repair vehicles through an omni-channel technical support/hotline system and an escalation team to orchestrate activities for high profile or difficult cases.
- Provide Dealers with in-dealer onsite technical support direction for difficult / high priority vehicle diagnosis and repair. Support high priority Safety and Quality problem investigations and technical Task Force Team (TFT) dealer visits.
- Support achieving company objectives for Fix Right First Time (FRFT) in support of benchmark levels of Service Satisfaction, Customer Satisfaction and Total Cost of Quality including warranty cost. Support NHTSA compliance through effective support of recall/campaign completion.
HOW YOU WILL MAKE AN IMPACT
- Lead Techline operations: develop strategy, systems, staffing, and omni-channel support to assist dealers with diagnostics and repairs.
- Oversee FASTVAC: coordinate critical vehicle-down and high-priority repair cases with cross-functional stakeholders.
- Partner with Service Technology, SST, and QSE to enhance diagnostic tools, TSBs, and technical information; escalate improvement opportunities.
- Manage Field Service Engineering (FSE) team to provide onsite dealer support and technical expertise.
- Support NASO, QSE, and HMC with urgent investigations, field actions, and task force (TFT) activities.
- Ensure accurate documentation of investigations and activities in company systems.
- Provide FSEs with proper training, tools, and resources for effective performance.
- Collaborate with regional/national teams on key cases (Consumer Affairs, Techline/PA, FASTVAC).
- Identify and define quality issues with Quality & Service Engineering; escalate safety concerns per NASO processes.
- Develop staffing strategy, recruit, train, and retain employees aligned with company policies.
- Create and manage budgets and business plans; adjust as needed to meet objectives.
- Select and manage vendors, including RFPs, contracts, and performance tracking.
- Collaborate across Service, CX, Quality, Aftersales, Sales/Field Ops, and training teams to achieve KPIs (CSI, IQS, VDS, TCQ).
- Align and share best practices with HMC and internal teams.
- Lead HR activities: hiring, performance management, coaching, and career development.
- Ensure compliance with governance, approve expenses, and manage purchasing and invoicing processes.
WHAT YOU WILL BRING TO THE ROLE
- Must be a high school graduate.
- Bachelor’s degree preferred.
- Master’s degree a plus.
- Ten or more years of experience, of which at least eight years of directly related experience in OEM service.
- Three or more years of technical supervisory experience required.
- Proficient in Word, Excel, PowerPoint and Access.
- Thorough automotive technical knowledge required.
- Strong written and oral communication skills.
- Strong analytical/problem solving ability.
- Strong data management/general and statistical analysis/reporting capabilities.
- Strong organizational skills yet flexible to accomplish objectives that are often subject to change.
- Able to work independently with minimal supervision and direction.
WHAT HYUNDAI CAN OFFER YOU
- Compensation Range: $149,800 - $214,000 annual base salary
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Normal office duties.
- Occasional lifting and/or vehicle mechanical assembly/disassembly.
- Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires possession of a valid state driver’s license and good driving record.
- Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work.
- Up to 25% domestic travel and occasional international travel, including Korea.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
