Senior Group Manager, Genesis Quality & Service Engineering

WORK MODEL

WHAT YOU WILL DO

• This position serves as the U.S. market leader responsible for the overall quality of Genesis vehicles. Direct and integrate Genesis quality and service engineering activities across new and current models to identify and escalate emerging concerns, accelerate corrective actions, and support Genesis leadership in vehicle quality and customer satisfaction.

HOW YOU WILL MAKE AN IMPACT

• Responsible for leadership and strategic direction of the Genesis System and Model Line Engineering teams, with accountability for new-model and current-model quality assurance, field issue resolution, and continuous improvement of the Genesis customer ownership experience.
• Ensure that Genesis brand and models continue their respective segments leadership in vehicle quality as measured by Syndicated/Internal Customer Surveys, Media/Dealer Reviews and Warranty Performance.
• Responsibilities include cross functional coordination with HMC units including R&D, Quality, North America Quality Center (NAQC) and Hyundai America Technical Center, Inc. (HATCI). Also involves coordination within the Customer Satisfaction teams and other GMA/HMA groups such as Sales, D&I, Product Planning, Parts, etc.
• Activities include identifying and investigating field technical conditions and reporting to the appropriate organizations in the US and/or Korea to support countermeasure development and lead the in-market countermeasure implementation.  
• Responsible for leading, prioritizing and integrating all activities of the group’s Engineers in charge of reviewing and validating repair procedures/special tools, product complaints, recovery and analysis of warranty parts, analysis of Field Data (survey, Techline, FSE, other), reporting of any existing systematic product problems and the development of countermeasures for (a) field repairs and (b) production in coordination with HMG.
• Manage the timely distribution of all related Technical Service Bulletins, Campaigns and Recalls.
• Support specialized vehicle preparation for GMA Public Relations media events for new car introductions, as well as other Public Relations and Marketing events.
• This role requires technical evaluation of Genesis (preproduction and production) and competitive vehicles for extended periods.
• Manage staff; effectively coach, counsel, and develop staff. Utilize the diverse talents of the staff by efficiently managing staff’s time, materials and budget while focusing on the goals and vision of the company.
• Lead the development of all associated staff for the purpose of improved technical and problem-solving capability, career development and work group morale.
• Perform other related duties as assigned or requested. 
• Supervise staff in accordance with company policies and procedures.
• Responsible for meeting department productivity and quality goals.
• Establish employee goals and conduct employee performance reviews.
• Responsible for Group’s Budget and justification for both Hyundai and Genesis support.
• Coach and provide career development advice to staff.
• Assist staff to resolve complex or out of policy operation problems.
• Responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, employee breaks, and back-up for absent employees.
• Final approval for assigned cost centers budget expenditures.
• Final approval for personnel expense reports.
• Conduct interviews, hire new staff, and provide employee orientation.

WHAT YOU WILL BRING TO THE ROLE

• Must be a high school graduate.
• Bachelor’s degree required.
• Master’s degree a plus.
• Ten or more years of experience of which at least eight years of directly related experience in OEM service.
• Three or more years of technical supervisory experience required.
• Thorough automotive technical knowledge required.
• Strong data management/general and statistical analysis/reporting.
• Proficient in Word, Excel, PowerPoint and Access MS Office.
• Strong written and oral communication skills.
• Strong analytical/problem solving ability.
• Working knowledge of GD&T, dimensional management/tolerance stacks.
• Individual must be well organized yet flexible to accomplish objectives that are often subject to change.
• Must be able to work independently with a minimum of supervision and direction.

WHAT HYUNDAI CAN OFFER YOU

• Compensation Range: $149,800 - $214,000
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS

• Physical requirements: Normal office duties.
• Occasional lifting and or vehicle mechanical assembly/disassembly.
• Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires the possession of a valid state driver’s license and good driving record.
• Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work.
• Must be willing to travel up to 25% (sometimes with short notice).