Senior Group Manager, Technical Training
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
- The Senior Group Manager, Technical Training oversees the development and deployment of dealer technical training. Modalities include instructor-led and digital training curriculum. This position also leads, develops, and implements dealer technician Recruitment, Education & Retention to drive dealer profitability and customer satisfaction. This role also oversees Hyundai’s learning management system for technical training.
- Effectiveness of training will be measured by industry benchmarking surveys (Carlisle, NADA, etc.), satisfaction surveys (internal, JD Power, etc), as well as Fixed Right First Time measurements. This position is highly collaborative internally and works directly with sales, aftersales, dealer development, regions, field, and dealers.
HOW YOU WILL MAKE AN IMPACT
Technical Training Development & Deployment
- Lead strategy, development, and delivery of technician training curriculum.
- Develop long-term plans for curriculum expansion, technology integration, and program scalability.
- Execute a data-driven web-based automotive technical training strategy aligned with organizational goals.
- Lead development of future training solutions, including AI tools to improve technician retention and customer experience.
- Establish quality assurance processes to ensure training accuracy, consistency, and effectiveness.
- Partner with Facilities Team on Technical Training Center responsibilities.
Technician Recruiting & Retention
- Support dealer technician recruiting and retention initiatives to increase productivity and capacity.
- Oversee technician rewards and recognition programs to improve retention and customer experience.
- Manage and enhance the Hyundai Military Liaison Program to support technician recruiting efforts.
- Support apprenticeship solutions that help dealers develop and assess new technicians.
Learning Management System (LMS)
- Lead strategic development of the technical training LMS.
- Serve as the primary liaison for LMS and technical training initiatives.
- Partner with internal teams, dealers, and stakeholders to develop next-generation LMS solutions.
- Manage LMS projects, assessments, RFPs, budgets, and implementation activities.
- Oversee reporting on LMS integration status and technical training activities.
Leadership
- Manage departmental budgets, recovery funds, and annual planning.
- Select, contract, and oversee vendor performance.
- Coach, develop, and manage staff and vendor resources.
- Coordinate training and travel for National and Regional staff.
- Set performance objectives and conduct evaluations.
- Participate in industry benchmarking and competitive strategy initiatives.
- Prioritize and approve LMS content, website builds, vendors, and policy changes.
- Oversee personnel development, expense reports, invoices, PRs, and time-off approvals.
WHAT YOU WILL BRING TO THE ROLE
- Must be a high school graduate.
- Bachelor’s degree preferred.
- Master’s degree a plus.
- Ten or more years of relevant experience, of which at least eight years must be directly related experience in automotive service operations.
- Five or more years of supervisory experience preferred.
- Project management and system background & support experience preferred, ideally administering and managing Learning Management Systems.
- Ability to lead, train, motivate and manage multi-skilled personnel.
- Excellent oral and written communication skills.
- Project tracking and management skills.
- High proficiency in PC skills, expertise in Microsoft programs.
- Must be analytical and accomplished in presenting to different levels/audiences.
- Proficiency with Learning Management Systems a plus.
WHAT HYUNDAI CAN OFFER YOU
- Compensation Range: $149,800 - $214,000
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Physical requirements: Normal office duties.
- 20% travel required, international (Korea) and domestic.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
