Senior Manager, Emerging Issue Investigations
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
Lead a team of engineers in conducting technical investigations to evaluate the likelihood of safety-related defect trends or noncompliance with Federal Motor Vehicle Safety Standards (FMVSS) in Hyundai/Genesis vehicle models, leveraging diverse data sources and analytics.
HOW YOU WILL MAKE AN IMPACT
- Lead and coordinate related Hyundai/Genesis groups aimed at identifying and resolving vehicle safety issues liaising with all other Hyundai teams involved with these activities.
- Identify, develop and maintain innovative analytical approaches to detect potential vehicle safety issues.
- Actively monitor/review results, effectiveness and promotion of engineer led investigations of consumer complaint data, field reports, legal cases, supplier information, dealer reports, plant information, safety recalls, compliance and consumer metric testing, NHTSA VOQ data and outliers in warranty data to identify possible safety related defect trends and/or FMVSS non-compliances associated with Hyundai production vehicles.
- Lead timely, data-driven investigations into escalated technical issues to assess severity, scope of vehicle impact, consumer detectability, potential root causes, and all viable corrective actions.
- Actively assign, track and manage identified issues based on assigned cases in the NASO Case Management Tool, lead the DRC review committee meeting and publish all DRC Committee post meeting results/findings to NASO upper management and HMC KASO teams.
- Conduct field inspections of post-event vehicles or in-service vehicles at dealerships or alternate locations, if necessary.
- Actively support all aspects of the Safety Data Analytics Infrastructure (SDAI) development, enhancements, and system updates. Provide end user feedback from “real world” data analysis (cases) and UAT testing. Also support our Digital Business Planning team and various IT groups as the DRC Team Lead.
- Manage various aspects of the Case Management Tool (CMT) including updates, changes to the various database systems, and ensuring all vehicle safety related issues are promptly/accurately tracked and reported.
- Participate in vehicle safety forums, technical conferences, meetings, panels, etc. and internally disseminate the knowledge gained.
- Review periodically the field information on component and subsystem functionality with focus on safety and derive all required action plans.
- Provide a concise presentation to upper management that clearly defines the issue(s), outlines the relevant parameters, and includes timely notification of any potential high-priority concerns—such as those that may warrant a stop sale or expedited field action.
- Position requires attaining and maintaining a high level of technical knowledge about Hyundai/Genesis vehicles and automotive components to assist in identifying potential vehicle safety conditions. This position will have access to Hyundai/Genesis expertise needed to complete investigations and a direct line to upper management to inform of any critical issues.
- Lead the engineering reviews and resolution of the vehicle safety related claims.
- Conduct all standard employee reviews/assessments established by HR.
WHAT YOU WILL BRING TO THE ROLE
- Must be a high school graduate.
- Bachelor’s degree in engineering preferred.
- Master’s degree a plus.
- Eight or more years of relevant work experience.
- Experience in conducting timely investigations into equipment failure modes.
- Experience in gathering and analyzing statistical data.
- Five or more years of experience in the automotive business, including vehicle safety, design, testing, field reliability evaluation, and service is preferred.
- Automotive assembly plant or component manufacturing experience a plus.
- Two to three years of supervisory experience desired.
- Results-driven with excellent project and program management skills.
- Ability to proactively collaborate with peers, vehicle component experts and leadership within the organization and creatively solve problems needed to complete investigations.
- Ability to concurrently manage a number of investigations in a timely manner.
- Ability to identify and utilize the corporation expertise related to the issue under investigation.
- Thorough automotive technical knowledge required.
- Specialized knowledge of specific vehicle system or performance area such as powertrain, chassis, electrical, crashworthiness, etc.
- Ability to read and comprehend federal regulations related to automotive safety.
- Ability to accurately analyze high-volume technical data.
- Ability to present investigation findings to all pertinent levels of the corporation.
- Aptitude to work well with and communicate clearly with members of various HMA and HMC legal, quality, engineering, testing, and service departments.
WHAT HYUNDAI CAN OFFER YOU
- Compensation Range: $107,800 - $154,000 annual base salary
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Physical requirements: Normal office duties.
- Must be able to travel to support periodic industry action meetings pertaining to safety-defect data analysis best practices.
- Must be able to travel to support ongoing field investigations related to ongoing defects assessment concerns.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
