Senior Manager, Emerging Issue Investigations
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
Lead a team of engineers in conducting technical investigations to evaluate the likelihood of safety-related defect trends or noncompliance with Federal Motor Vehicle Safety Standards (FMVSS) in Hyundai/Genesis vehicle models, leveraging diverse data sources and analytics.
HOW YOU WILL MAKE AN IMPACT
- Lead and coordinate related Hyundai/Genesis groups aimed at identifying and resolving vehicle safety issues.
- Identify, develop and maintain innovative analytical approaches to detect potential vehicle safety issues.
- Actively monitor/review results, effectiveness and promotion of engineer led investigations of consumer complaint data, field reports, legal cases, supplier information, dealer reports, plant information, safety recalls, compliance and consumer metric testing in warranty data to identify possible safety related defect trends and/or FMVSS non-compliances associated with Hyundai production vehicles.
- Lead timely, data-driven investigations into escalated technical issues to assess severity, scope of vehicle impact, consumer detectability, potential root causes, and all viable corrective actions.
- Actively assign, track and manage identified issues based on assigned cases in the NASO Case Management Tool and lead the DRC review committee meeting.
- Publish all post-meeting results/findings to upper management.
- Conduct field inspections of post-event vehicles or in-service vehicles at dealerships or alternate locations, if necessary.
- Actively support all aspects of the Safety Data Analytics Infrastructure (SDAI) development, enhancements, and system updates. Provide end-user feedback from “real-world” data analysis (cases) and UAT testing. Also support our Digital Business Planning team and various IT groups as the DRC Team Lead.
- Participate in vehicle safety forums, technical conferences, meetings, and panels.
- Review periodically the field information on component and subsystem functionality with focus on safety and derive all required action plans.
- This position will have access to Hyundai/Genesis expertise needed to complete investigations and a direct line to upper management to inform them any critical issues.
- Lead the engineering reviews and resolution of the vehicle safety-related claims.
- Conduct all standard employee reviews/assessments established by HR.
WHAT YOU WILL BRING TO THE ROLE
- Bachelor’s degree in engineering preferred.
- Master’s degree a plus.
- Eight or more years of relevant work experience.
- Experience in conducting timely investigations into equipment failure modes.
- Experience in gathering and analyzing statistical data.
- Five or more years of experience in the automotive business, including vehicle safety, design, testing, field reliability evaluation, and service is preferred.
- Two to three years of supervisory experience desired.
- Ability to concurrently manage a number of investigations in a timely manner.
- Thorough automotive technical knowledge required.
- Ability to read and comprehend federal regulations related to automotive safety.
- Ability to accurately analyze high-volume technical data.
WHAT HYUNDAI CAN OFFER YOU
- Compensation Range: $107,800 - $154,000 annual base salary
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Physical requirements: Normal office duties.
- Must be able to travel to support periodic industry action meetings pertaining to safety-defect data analysis best practices.
- Must be able to travel to support ongoing field investigations related to ongoing defects assessment concerns.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
