Senior Manager, Warranty Campaigns & Analysis
Fountain Valley, CA, US, 92708
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
- This position will be the primary interface with various HMA/GMA divisions, departments and stakeholders regarding campaign planning, campaign launch, campaign performance checking and campaign continuous improvement. Monitor dealer participation, track dealer performance.
- Perform campaign analysis and generate proposals for HMA executive management for HMC campaign expenses incurred by HMA/GMA or HMA dealers/GMA Retailer. Support all campaign related HMC billing and expense recovery activities.
HOW YOU WILL MAKE AN IMPACT
- Lead data analytics with approved applications to satisfy Warranty system and reporting requirements.
- Interface with HMC and other factory entities for campaign related activities directly related to management operations.
- Coordinate NHQ launch planning and implement launch plan for each new campaign/recall for both HMA/GMA.
- Interface with Connected Ops team to manage over the air (OTA) releases as they relate to campaign activities.
- Engage Regional Management to support Dealer-facing initiatives as required by state and federal law.
- Coordinate billing to HMG and collect approval for campaign budgets from stakeholders.
- Oversee the day-to-day campaign launch processes, provide tracking reports, and launch preparedness.
- Implement project management software for launch tracking and include launch approval workflows.
- Develop reports for campaign launch readiness, completion, and budget/recovery tracking.
- Collaborate with the Sr. Manager, Warranty performance to build Warranty and campaign dealer performance intelligent dashboard with alerts and notifications for National, Region, District and Dealer level awareness.
- Improve quality of service by on-going assessment, identifying and being aware of trends; determine system improvements, enhancements, and flexibility in re-designing work process, flow, and implementation.
- Develop operational solutions by defining, studying, analyzing, estimating, benchmarking alternative solutions, calculating economics, and determining impact on the total system.
- Budget approval.
- Dealer expense reimbursement.
- Goodwill expense reimbursement to dealer.
- Campaign budget.
- Staffing decisions.
WHAT YOU WILL BRING TO THE ROLE
- Must be a high school graduate.
- Bachelor’s degree preferred.
- Master’s degree a plus.
- Eight or more years of applicable experience.
- Automotive repair and/or diagnostic experience/knowledge.
- Data management experience, including QMF or other query capabilities.
- Three or more years of prior supervisory experience desired.
- Familiarity with and knowledge of NHTSA, EPA, CARB and DOT a plus.
- Excellent problem analysis skills.
- Strong organizational skills.
- Excellent time management skills.
- Cost conscientious.
- Good communication skills, both verbal and written.
- PC software skills (Lotus Note, Excel, Word, PowerPoint, Access, etc.).
- ASE Certification a plus.
WHAT HYUNDAI CAN OFFER YOU
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
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Holiday Pay - the company shuts down with pay between Christmas and New Years.
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Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
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401(k) retirement plan with Employer Match
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Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
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Vacation and sick time off
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Employer-paid basic life and disability coverage, including Paid-Family Leave.
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Mental health, wellbeing, and employee assistance program
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Health advocate (support)
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Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
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External Training and Development Programs
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Compensation Range: $114,800.00 - $164,000.00 annual base salary
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Physical requirements: Normal office duties.
- Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires possession of a valid state driver’s license and good driving record.
- Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work.
- Up to 10% domestic travel.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
