Customer Satisfaction & After-Sales

Customer Experience

Responsible for Hyundai’s customer experience, retail process, sales and service training, product quality, and service engineering. Departments within the division include: CX Strategy & Integration, Customer Care, Retail Experience & Training, and Quality & Service Engineering.

 

 

Customer Experience

Responsible for Hyundai’s customer experience, retail process, sales and service training, product quality, and service engineering. Departments within the division include; CX Strategy & Integration, Dealer Technical Operations, Retail Experience & Training, and Quality & Service Engineering.

After Sales

We sell over $1B in parts each year and contribute to the dealers’ generation of approximately 40,000 customer repairs each day.

 

 

 

 

After Sales

We sell over $1B in parts each year and contribute to the dealers’ generation of approximately 40,000 customer repairs each day.

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Senior Manager, VOC Advanced Analytics
Senior Manager, VOC Advanced Analytics Fountain Valley, CA, US, 92708 Nov 2, 2026
Fountain Valley, CA, US, 92708 Nov 2, 2026
Manager, Warranty System
Manager, Warranty System Fountain Valley, CA, US, 92708 Oct 30, 2026
Fountain Valley, CA, US, 92708 Oct 30, 2026
Manager, Service Information
Manager, Service Information Fountain Valley, CA, US, 92708 Oct 21, 2026
Fountain Valley, CA, US, 92708 Oct 21, 2026
Manager, Dealer Diagnostic Tools
Manager, Dealer Diagnostic Tools Fountain Valley, CA, US, 92708 Oct 21, 2026
Fountain Valley, CA, US, 92708 Oct 21, 2026
Senior Manager, Customer Experience Strategy & Platforms
Senior Manager, Customer Experience Strategy & Platforms Fountain Valley, CA, US, 92708 Oct 16, 2026
Fountain Valley, CA, US, 92708 Oct 16, 2026